The Provider Communications IVR line has been updated! Providers call (573) 751-2896 for questions regarding claims, eligibility and more. When calling, there are five options to choose from:
1 – MO HealthNet Participant Eligibility
2 – Check Amount Information
3 – Claim Information
4 – Provider Enrollment Status
5 – MO HealthNet Participant Annual Review Date
MO HealthNet is offering FREE continuing education (CE) sessions for doctors, nurses, and pharmacists. Each session is created and presented by Relias and all are available as live webinars and will be recorded so you can earn continuing education credit on your own time. The list of topics and schedule is included in the attachment and on our MO HealthNet Provider Training Calendar. You do not need to be a MO HealthNet provider to register.
Very soon, the Family Support Division (FSD) will be required to check the eligibility of all MO HealthNet (Missouri Medicaid) participants, including Managed Care health plan members of Healthy Blue, Home State Health, and United Healthcare. This is called a Medicaid eligibility renewal (or annual renewal).
Partners & Providers: Help Spread the Word
Very soon, the Family Support Division (FSD) will be required to check the eligibility of all MO HealthNet participants, which include Managed Care health plan members of Healthy Blue, Home State Health, and United Healthcare.
We are asking providers to help spread the word so Missourians can stay informed. You can help by reminding participants about their upcoming annual review dates.
Providers can find a participant’s annual review date in one of two ways:
Based on close monitoring of local RSV activity MHD will end the RSV prophylaxis prior authorizations of Synagis on 2/28/2023. MHD will not cover any Synagis doses administered after February 28, 2023.
The Missouri RSV season started earlier than usual and ended earlier than expected, with a peak in November 2022. RSV virology for Missouri has been less than 3% positivity for several weeks, indicating the season is ending, reducing the need for RSV prophylaxis.
The Healthy Children and Youth (HCY) Program in Missouri is a comprehensive, primary and preventive health care program for MO HealthNet eligible children and youth under the age of 21 years. The program is also known as the Early Periodic Screening, Diagnostic and Treatment (EPSDT) program. It covers regular screening services for infants, children and adolescents. These screenings are designed to identify health and developmental issues as early as possible.
Occasionally, providers must file a Medicare crossover claim for a MO HealthNet participant who has a supplemental and/or secondary insurance policy. When this occurs, the provider can review Tertiary Payer Claims on the MO HealthNet Education and Training webpage for step-by-step instructions.
During the COVID-19 Public Health Emergency (PHE), MO HealthNet (MHD) temporarily waived the signature of the participant or their designee on the delivery slip when DME is delivered to the participant’s home.
The COVID-19 PHE will expire on May 11, 2023. Effective May 12, 2023, the signature of the participant or their designee is required on the delivery slip.
During the COVID-19 public health emergency, effective with dates of service on or after March 1, 2020, MO HealthNet did not require a referring physician for claims submitted by independent laboratories for COVID-19 testing. MO HealthNet required providers who performed other laboratory services on the same date as the COVID-19 test to bill for the COVID-19 test on a separate claim in order to be reimbursed.
During the COVID-19 Public Health Emergency (PHE), MO HealthNet waived the requirement for participants that may require a Level II evaluation (have a qualifying mental illness (MI) or intellectual disability (ID) diagnosis).
