Inquiries regarding proper claim filing, claim denials, Remittance Advices, and participant eligibility should be directed to the Provider Communications Unit at (573) 751-2896. The Provider Education Unit should be contacted for training and education on proper billing methods and procedures for MO HealthNet Claims.
Requests for provider training can be directed to the Provider Education Unit at (573) 751-6683 or made by email to mhd.provtrain@dss.mo.gov. Please include the Provider’s Name, National Provider Identifier (NPI), reason for the inquiry, and type of training needed. By providing the pertinent information described above, your request for assistance can be directed to the appropriate staff. The names of the Provider Education representatives and their training programs are listed below:
Rhonda Schenewerk– personal care/homemaker-chore, home health, private duty nursing, behavioral health, adult day health care, channeling (Elderly Waiver), psychologist, community mental health agency, speech/occupational/physical therapy, school-based services, including these providers within a group or clinic;
Katherine Hinkle-Black– durable medical equipment, ambulance, audiologist (hearing aid) , nursing homes, private home, dental, hospice, optical (optometrists), targeted case management-MR/MI, rehabilitation center, non-emergency transportation, MRDD Waiver, psychiatric rehabilitation, including these providers within a group or clinic;
Gina Overmann and Kim Morgan– nurse practitioners, podiatrists, hospitals, physician/clinics, nurse midwife, CRNA services, chiropractor, professional medical billing concerning Federally Qualified Health Centers and Rural Health Clinics, state institution-long term care, targeted case mgt (foster care), case management, diabetes self mgt training, lead environmental assessment, public health agency, planned parenthood clinic, teaching institution, independent laboratory, independent x-ray services, QMB only services;
NOTE: Gina is responsible for providers West of MO Hwy. 63, and Jefferson City and South.
NOTE: Kim is responsible for providers East of MO Hwy. 63, and North of Jefferson City.