Non-Discrimination Notice

The MO HealthNet Division complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, religion or sex. MO HealthNet Division does not exclude people or treat them differently because of race, color, national origin, age, disability, religion or sex.

MO HealthNet Division:

  • Provides aids and services to people with disabilities at no cost, to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, or other formats)
  • Provides language services at no cost, to people whose primary Language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need a qualified interpreter, written information in other formats, translation or other services, call the MO HealthNet Managed Care Enrollment Helpline at 800-348-6627. 

If further assistance is needed, you may contact the Missouri Department of Social Services ADA Coordinator and Office for Civil Rights Director Anna Wise by phone at 800-776-8014 or via email at HRC.OCR@dss.mo.gov.

If you believe the MO HealthNet Division has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, religion or sex, you can file a grievance with the Missouri Department of Social Services, Office for Civil Rights at 800-776-8014; or TDD/TTY: 800-735-2966; Relay Missouri 711. 

Complaints may also be filed by submitting a completed DSS Client/Applicant Complaint of Discrimination form (dss.mo.gov/hrc/pdf/mo886-2090.pdf) or letter via email at HRC.OCR@dss.mo.gov or by mail at: 

Missouri DSS Office for Civil Rights
P.O. Box 1527
Jefferson City, MO 65102-1527

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at: ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Avenue
SW Room 509F, HHH Building Washington, D.C. 20201
800-368-1019, or TDD at 800-537-7697

Complaint forms are available online at: hhs.gov/civil-rights/filing-a-complaint/complaint-process/index.html

The Missouri Department of Social Services is an equal opportunity provider.

Print a copy of the MO HealthNet Non-Discrimination Notice.