Providers are encouraged to contact Wipro Provider Communications at (573) 751-2896 with inquiries, concerns or questions regarding proper claim filing, claims resolution and disposition, and participant eligibility questions and verification. Wipro Provider Communications is the provider’s first line of communication. When claims require further review, the provider’s claim will be forwarded to the appropriate section in MO HealthNet for assistance.
When providers call Wipro Provider Communications, they are transferred automatically to the IVR (interactive voice response). Anytime during the IVR options, select "0" to speak to the next available specialist. The call will be put into a queue and will be answered in the order it was received.
The interactive voice response (IVR) system also addresses participant eligibility, last two check amounts, and claim status inquiries. Providers must use a touchtone phone to access the IVR. If a touchtone phone is not available, the system will process the options several times before transferring you to the next available specialist.
Providers may send and receive secure electronic mail (email) inquiries to MO HealthNet Provider Communications and Technical Help Desk staff. This application is available through the MO HealthNet Web portal page. Once logged in and on the eProvider/Welcome to eProvider page, click on “Provider Communications Management”. This opens the “Manage Provider Communications” page. Click on “New Request” to access the “Create New Request” form. Providers are limited to one inquiry per email. The user submitting the email inquiry will be notified via email, when a response is available to the inquiry.
The Provider Communications Unit also processes written inquiries. Written inquiries should be sent to:
Provider Communications Unit
PO Box 5500
Jefferson City, Missouri 65102-5500