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Resolve Managed Care Claim Issues Faster with Our New Online Form!
If you cannot resolve a Managed Care issue directly with a MO HealthNet Managed Care health plan (Healthy Blue, Home State Health, Show Me Healthy Kids, or United Healthcare), MO HealthNet’s Managed Care Liaisons are here to help with billing disputes, claim denials, eligibility issues, and policy concerns.
What’s Changing?
- Go Paperless: Beginning today, you can submit issues directly to our Liaisons using the new online Managed Care Provider Resolution Support Request.
- Upload Documents: You can now upload supporting documentation (e.g., eligibility info, denial letters) directly with your request.
- New Requirement: Online submission is the fastest way to get help. Beginning September 1, 2026, this online form will be required for all requests unless extenuating circumstances prevent it.
⚠️ Note: Please only use this form after you have contacted the health plan directly and the issue remains unresolved.
Response Timelines
- Standard Issues: You will receive a response from MO HealthNet or the health plan within 10 business days. If you do not receive an update by then, email MHD.MCCommunications@dss.mo.gov.
- Urgent Member Services: For issues immediately impacting a member's care, you will receive a response within 72 hours.
Questions? Contact us at MHD.MCCommunications@dss.mo.gov.