The Provider Communications IVR line has been updated! Providers call (573) 751-2896 for questions regarding claims, eligibility and more. When calling, there are five options to choose from:
1 – MO HealthNet Participant Eligibility
2 – Check Amount Information
3 – Claim Information
4 – Provider Enrollment Status
5 – MO HealthNet Participant Annual Review Date
Occasionally, providers have a question that is not covered by one of these options. MHD has added option 6 to be transferred directly to a representative. Option 6 is only for questions that do not fall in to the five categories above. As a reminder, you also have the option to message Provider Communications directly using the Provider Communications Management function on eMOMED. These messages will be responded to within three business days of receipt.
MO HealthNet participants can reach Participant Services at (800) 392-2161 or by emailing Ask.MHD@dss.mo.gov.
MHD Education and Training educates providers on proper billing methods and procedures for claim
filing and more. Contact Education and Training at MHD.Education@dss.mo.gov or (573) 751-
6683. For additional resources, visit the Education and Training Resources page.