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Some MO HealthNet participants are restricted or locked-in to authorized MO HealthNet providers of certain services to help the participant use the MO HealthNet program properly.  When the participant has an administrative lock-in provider, the provider’s name and telephone number are identified on electronic billing website emomed or the IVR (Interactive Voice Response) system accessed from 573-751-2896, when verifying eligibility.

Participants, who are locked-in to a specific provider, clinic, pharmacy or a combination, are limited to obtain services from that provider.  Please refer to the Provider Manuals Section 1.5.B for additional information concerning lock-in.

Providers who wish to refer a participant to another provider must submit the Medical Referral Form of Restricted Participants (PI-118)  and the form must be signed by that referring provider.