Some MO HealthNet participants are restricted or locked-in to authorized MO HealthNet providers of certain services to help the participant use the MO HealthNet program properly. When the participant has an administrative lock-in provider, the provider’s name and telephone number are identified on electronic billing website emomed or the IVR (Interactive Voice Response) system accessed from 573-751-2896, when verifying eligibility.
Participants, who are locked-in to a specific provider, clinic, pharmacy or a combination, are limited to obtain services from that provider. Please refer to the Provider Manuals Section 1.5.B for additional information concerning lock-in.
Providers who wish to refer a participant to another provider must submit the Medical Referral Form of Restricted Participants (PI-118) and the form must be signed by that referring provider.