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MO HealthNet Pharmacy and Medical Pre-Certification Helpdesk IVR
Instantly Check PA Fax Status on the MHD Pharmacy and Medical Pre-Certification Helpdesk
MO HealthNet has introduced a convenient self-service feature on the MHD Pharmacy and Medical Pre-Certification Helpdesk IVR. Pharmacies and providers can now quickly check the status of their drug prior authorization (PA) fax requests using the National Provider Identifier (NPI), Participant’s Designated Client Number (DCN), and Fax Date.
To access this service, call 800-392-8030, select Option 3 for Drug Edit Override Authorization, and then choose Option 2 for PA Fax Status.
Please note: this new feature is for drug PA fax requests only.