Providers can access the MO HealthNet Division (MHD) Interactive Voice Response (IVR) system by calling (573) 751-2896. The IVR allows active MHD provider inquiries for the following options:
- MHD participant eligibility
- Check amount Information
- Claim information
- Participant annual review date
The IVR system is for active MHD providers or inactive providers inquiring on dates of service during their period of enrollment as an active MO HealthNet provider. The 10-digit National Provider Identification (NPI) number must be entered each time any of the IVR options are accessed.
Providers may notice that this IVR system has changed. There is no longer an option for providers to select option “0” to speak to a MO HealthNet specialist during the main options. After going through one of the main options, the provider can be transferred to a MO HealthNet Provider Communications specialist.
Specialists are on duty between the hours of 8:00 A.M. and 5:00 P.M., Monday through Friday (except holidays) to provide information not available through the IVR system. Providers should do the following:
- Review the provider manual and bulletins before calling the IVR.
- Have all material related to the problem (such as Remittance Advice, claim forms and participant information) available for discussion.
- Have the provider’s NPI number available.
- Limit the call, if possible, to three questions or three to four minutes.
- Note the name of the specialist who answered the call. This saves a duplication of effort, if the provider needs to clarify a previous discussion or ask the status of a prior inquiry.
Providers may also submit an email to the Provider Communications Unit by selecting the Provider Communications Management field on the MHD electronic billing website emomed.
The MHD Provider Manuals Section 3.3.A Interactive Voice Response System is in the process of being updated.