Manual Entry and Adjustments to Electronic Visit Verification Records
January 16, 2025
On December 26, 2024, the MO HealthNet Division (MHD) posted Electronic Visit Verification State Regulation Amended regarding manual entry or adjustments to Electronic Visit Verification (EVV) records. Per the amended regulation, any adjustment or manual entry related to call in or call out times must be made by a provider agency supervisor or administrator.
To clarify, the intent of this requirement is to ensure the individual making the adjustment is not the caregiver that provided the service in the home. Depending on your agency’s structure, examples of individuals who can make these edits include an office manager, staff responsible for visit oversight and verification, an administrator, or a supervisor.
Individuals in your agency permitted to make these adjustments to EVV visits must verify and document that the visit took place and that all details being submitted are accurate.
For questions, contact Ask.EVV@dss.mo.gov.
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