Consistent with the Managed Care health plan contract, all participants enrolled with Aetna Better Health of Missouri (Aetna) will be transitioned to a new Managed Care health plan effective May 1, 2017. However, for Aetna participants in an inpatient hospital setting that will extend beyond April 30, 2017 coverage will continue under Aetna until discharged. The MO HealthNet Division is asking that providers, participants or the Managed Care health plans contact the following with the admission date and/or the discharge date:
- Providers call the MO HealthNet Provider Communications Unit at 1-573-751-2896
- Participants call the MO HealthNet Participant Services Unit at 1-800-392-2161
- Managed Care Health Plans e-mail MHD.MCOperations@dss.mo.gov
The MO HealthNet Division will update the participant’s enrollment end date to remain enrolled with Aetna until the date of discharge. The effective date of the health plan enrollment will depend on the participant’s inpatient hospital discharge date.